Back in late February, I posted a somewhat angry entry regarding what I felt was poor customer service that I'd received from Industrial Communications Engineers (ICE). This was mostly over the lack of response from them and the slow delivery time that I'd experienced after ordering a TVI filter in early January.
Well, guess what? The TVI filter finally arrived (I'm always reminded of that line from "The Jerk" - the new phonebook's here, the new phonebook's here!). By the way, I never heard anything from them. They never responded to my emails. And whenever I called by phone, I was told that the item was still unavailable. Somebody has their wires crossed because it had already shipped out when I made that call. Funny, I'm not surprised.
So if this upset me so much, why didn't I just cancel the order? Well, I suppose that I had a pretty good notion that the filter would work and solve my problem. Talking to a few fellow hams, they had strongly recommended it - it had worked for all of them.
And it works for me too. No more TVI. So I guess the moral of the story is, great product, lousy service. C'mon, guys, it really wouldn't kill you to crank it up a notch.
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